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RMA Request Form

 
 
If you need an RMA number and prefer to obtain one by email, simply fill out and submit this form. We will respond with your RMA number. Note, please allow at least 24 hours for the RMA to be issued.
 
If you need help, you can always call the store to obtain your RMA. Customer service is available M-F 10am to 4pm EST at 607-693-1031
 
Your Name:



Your Order Number:



Your Zip Code:



Your Email Address:




RETURNS - (There is a 10% restocking fee on returns)


Is this a return with no item being sent in exchange? (Meaning you aren't ordering a substitute item) If so, type yes below. If you want to make an exchange, scroll down to exchanges.





Indicate below the item number or numbers being returned and their quantity. And then scroll down and click submit below.




EXCHANGES - (There is NO restocking fee on exchanges)


Is this an exchange? (Meaning you are sending an item back and ordering something as a substitute)  If so, type yes below:



Indicate below the item number  or numbers you are sending back and their quantity.



Note that there is NO restocking fee on exchanges.
We charge regular shipping on exchanges. In most cases this shipping charge amounts to $12.00
We will charge the credit card you used for the original order for the item we are sending in exchange. Once the item being sent back is received, we will issue the credit for that item. This allows quicker processing of your exchange than if we waited for the item to be returned to us.

Indicate in the box below the item or items you want in exchange. Then scroll down and click submit.