| Returns |
Exchanges |
| Returns
are where you are sending the product back for a refund. To receive a refund, follow these guidelines please. |
Exchanges are where you are sending a
product back for another product. Examples are for a different
size or color. |
| Due to the cost of processing a return,
there is a 10% restocking fee on all returns. To protect you, the maximum restocking
fee is $30. Due to the nature of mail order, we do not refund
shipping and handling. (Unless we make a mistake.) |
There is NO restocking fee for exchanges, when exchanged for an item of equal or greater value. Note that you
will need to pay the return postage. Unfortunately, we do not refund the original shipping and handling charge.
We will charge you a similar postage and handling fee for the item sent in exchange to you.
|
| Contact
customer service at
607-693-1031 and ask for an RMA number OR submit your request for a RMA via our RMA Request Form. The RMA number is used to
identify your return. We can't process your return without an RMA
number. Write your RMA number on the outside of the packaging
you use to send the item back in. |
Contact Customer Service at
607-693-1031 and ask for an RMA number OR submit your request for a RMA via our RMA Request Form. The RMA number is used to
identify your exchange. We can't process your exchange without an RMA
number. Write your RMA number on the outside of the packaging
you use to send the item back in.
When calling you can decide either to: Send the product back, wait
for us to process the exchange and then send you the item wanted in
exchange. OR, you can order the item wanted in exchange when you
call (we
will have to charge you for it) and then send the item you are
exchanging back as a return. Once we have the item sent back as an
exchange, a refund will be issued. This second option is usually
recommended. Note that since you are making an exchange, no
restocking fee will be applied. |
| Fill out the return/exchange form on the back of
your invoice. Or make a copy of the return/exchange form then fill it out. Please include it
with your return. |
Fill out the return/exchange form on the back of
your invoice. Or make a copy of the return/exchange form then fill it out. Please include it
with your exchange. |
| You have 30 days from date of purchase to make your return. For returns we usually consider the date the item was shipped as the date it was purchased. This gives more time in returning the product. Also this protects you in case the item ends up on back order and is shipped well after the purchase date. |
You have
30 days from date of purchase to make your exchange. Exchanges we
usually consider the date the item was shipped as the date it was
purchased. This gives more time in exchanging the product. Also this
protects you in case the item ends up on back order and is ship well
after the purchase date. |
| The item
returned must be shipped in a shipping box or envelope; do not use the product packaging as a shipping container.
Rather, put the item in its product packaging then put that in a
shipping container such as a box or envelope. This must be done to protect the item you are sending back. Returns that do not meet these requirements,
unfortunately, will be refused. To receive proper credit, all items returned must have all tags and labels intact, and be in new condition.
|
The item
exchanged must be shipped in a shipping box or envelope; do not use the product packaging as a shipping container.
Rather, put the item in its product packaging then put that in a
shipping container such as a box or envelope. This must be done to protect the item you are sending back.
Exchanges that do not meet these requirements,
unfortunately, will be refused. To receive proper credit, all items
exchanged must have all tags and labels intact, and be in new condition.
|
| The
refund, your money back, is issued via the method of payment
originally used for pay for the item. Most refunds are issued within
5 to 7 days of our receipt of your return. If you paid by check, a
check will be mailed to you. For credit card payments, it may take one to two
billing cycles for the refund to appear on your credit card
statement. |
If there are monies owed
by us, the balance will be provided using the method you used to
originally pay for the item. (For example, you make an exchange for
a less expensive similar item.) If you owe us monies, then you will
have the option to provide payment in a variety of ways in most
cases. Most often used methods of payment include credit card or
check. |
| We advise
that you send your return back
using a method that allows you to insure and track your package. We
suggest sending returns back using UPS standard ground. It provides
an automatic $100 insurance value and can be tracked. If we don't receive the return,
we can't issue a refund. |
We advise you to send your exchange back
using a method that allows you to insure and track your package. We
suggest sending exchanges back using UPS standard ground. It provides
an automatic $100 insurance value and can be tracked. If we don't receive the
exchange,
we can't issue the appropriate credit. |
|
If you need to make a return due to a sizing issue, you will be responsible for the return shipping. This includes sizing issues based on the use of sizing charts.
|
If you need to make a exchange due to a sizing issue, you will be responsible for the return shipping. This includes sizing issues based on the use of sizing charts.
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RMA Form |
